If you have been tasked with preparing or negotiating a software support sla, and are looking for some guidance, this post should help you. This agreement shall cover minor changes such as simple maintenance andor addition of graphics. If youre the one who owns a software support company or youre an independent software contractor. Through a configuration control board ccb, agreement will be reached on what corrections and enhancements will be provided in the next release. And consider additional topics you may want to add agreements on. The document comes in basic, standard and premium forms. Minor changes are changes that do not affect the entire website. It establishes the rights and responsibilities of each party over the term of the agreement. By signing below, both parties acknowledge they have read and understand all terms and conditions found within this software maintenance agreement. Maintenance agreement template pdf templates jotform. This maintenance agreement shall terminate upon the earlier to occur of i the effective date of a subsequent agreement concerning software maintenance services entered into between licensee and licensor, or ii an event listed in section 17 below. These maintenance materials including the software may not be used to increase the licensed number of versions or copies of the software. Save, sign, print, and download your document when you are done.
Through a configuration control board ccb, agreement will be. Service level agreement sla examples and template bmc. For purposes of this agreement, you or your shall refer to the entity entitled to receive maintenance hereunder. A software as a service agreement or a cloud services agreement is a licensing agreement that grants a subscriber the right to access and use hosted services. Software as a service agreement contract standards. Near, with offices at 605 ellis street, suite 200, mountain view, california 940432241 licensor and company name and address licensee. Software support and maintenance agreement templates by seq. Sep 23, 2018 this software support and maintenance agreement template covers.
A software license agreement allows a user to purchase the rights to a piece of software from its publisher. This agreement is between companydeveloper and clientcompany, the client. This agreement shall cover minor changes such as simple maintenance andor addition of graphics provided by the client to an existing web page up to 1 hour of work per site only simple navigational changes up to 1 hour of work per site only. Software maintenance agreement procustomer practical law. If you are about to be signed for a software maintenance contract, you should think of a solid software maintenance agreement template that would define your business relationship with your client. Maintenance services are defined to cover the supply andor application of upgrades and updates to the software being maintained. It includes all of the provisions typically found in this type of.
We know how important software updates are in this modern era. More than just a template, our stepbystep interview process makes it easy to create a software maintenance agreement. The aim is to make it easier to store the terms of the agreement. Software support and maintenance agreement simplydocs. Software license agreement free eula template us lawdepot. If youre the one who owns a software support company or youre an independent software contractor, make sure you have a paper trail. The core maintenance services covered are the provision andor. Software maintenance agreement var template word doc. X2o defines the maintenance releases for a specified software version as. Juris software maintenance and technical support agreement. Be one of the few users to avail our premium software maintenance agreement template. The software maintenance services should be supplied in accordance with the services level agreement, which is included as a schedule to the main agreement.
Dont use license agreements for software as a service tech. This software support and maintenance agreement template covers. Software maintenance agreement free templates by seq legal. If the software maintenance and support agreement is not renewed by the licensee before the expiry date of the agreement, the renewal will be subject to the reinstatement terms as stated in clause 8. Software maintenance agreement template get free sample.
The core maintenance services covered are the provision andor application of software updates and upgrades. Prioris sample software license agreement can help you understand the important terms to include in your software license agreement and how these terms work together in the document. Software support and maintenance agreement templates by. Slas may cover more than just software support services. Software maintenance agreement template by businessinabox. Software maintenance during the term of this agreement, vendor will provide the customer with ed patches, bug fixes and releases of the software along with other generally available technical material. The software maintenance task is responsible to coordinate the continuous maintenance of the middleware components developed within the project and included in an emi distribution, preserving at the same time their stability in terms of interface and behavior, so that higherlevel frameworks and.
The nicelabel software maintenance agreement sma offers enhanced support and free software upgrades to nicelabel customers. A maintenance agreement is a type of agreement that is used as a means of ensuring that a certain place or property will be kept in good condition in exchange for payment for the services rendered. Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or sla for short. Pnmsoft the vendor software maintenance and support. Services not considered standard website maintenance are subject to be charged at a regular hourly rate of. Software maintenance is defined in the documents as the. The maintenance agreement sample is suitable for any maintenance service provided but it might need a little modification or customization.
Software maintenance and technical support agreement. Make sure that your clients software is up to date from time to time. This software support and maintenance agreement provides related services to a licensee to whom the licensor has granted a licence for use of computer software. While this software license agreement template is a good representation of a standard software license agreement. Service level agreement sla examples and template bmc blogs. Volunteer confidentiality agreement pdf templates jotform. Software maintenance agreement templates by seq legal. Aug 26, 2011 software maintenance plans are different than other technical documents in that the focus is on how to modify software after it has been released and is now in operations. Standard maintenance services for kwiktag software. As software maintenance agreements go, this one is short, straightforward and easy to use. The purpose of it is to have a consistent and readily available service provided by the contractor. Pnmsoft the vendor software maintenance and support level. Software maintenance agreement basic this shortform software maintenance agreement contains the core provisions from our standard maintenance agreement, but with few optional extras.
This is with regard to the selling of service maintenance and support of a software. The signature sections in this software maintenance agreement template allow you and the software owner to esign this agreement from your computer, smartphone, or tablet acceptance. This agreement includes all those provisions that you might expect to find in any maintenance agreement for software. In the event of the termination of the underlying end user software agreement for the product, it is the intent of the parties that this agreement shall concurrently terminate.
Lets look at a sample sla that you can use as a template for creating your own slas. This software maintenance agreement agreement is between the licensee receiving this agreement licensee and simple. Software development agreement template get free sample. And consider additional topics you may want to add agreements. Support and maintenance terms and conditions solarwinds. This software development agreement the agreement or software development agreement states the terms and conditions that govern the contractual agreement between developer.
Contents of this agreementunder this agreement, the maintenance services are provided in relation to specific, identified software. Free software maintenance agreement free to print, save. This section describes the six software maintenance processes as. Major version means a new release where the first or second numbers in the version number of the. Subject to the full payment of the software and maintenance fees, technical support shall be provided by telephone, email and via the vendors web site to up to 5 individuals representing the authorized users per organization. Remember that these documents are flexible and unique. Sagent logo software maintenance and technical support agreement sagent technology, inc. The service provider is expected to provide the services to a defined standard eg with reasonable care and skill and may be given. Create and customize your free eula quickly and easily by answering a few simple.
Software development and maintenance agreement basic docular. A maintenance agreement can also span across other industries. Most other documents focus on planning, development or testing. Company, and the undersigned individual or entity you for the services and number of authorized users as referenced in a corresponding order form. There are two levels of sma support designed for customers of any. Simple software provides technical support in response to specific inquiries as well as software maintenance by way of patches, updates, and upgrades as applicable.
Software maintenance and technical support agreement sagent technology. It includes all of the provisions typically found in this type of document, with a number of optional clauses, but does not have quite the flexibility of the longform premium version. The termination clause in this software maintenance agreement template will document any grounds for termination as well as any notification in regards to termination that is required by either participating party in this software maintenance agreement. Software license and support agreement portal software. Software support and maintenance agreement basic docular. Pnmsoft the vendor software maintenance and support level agreement sla 1. Software licence and maintenance agreement standard docular. Subject to the full payment of the software and maintenance fees, technical support shall be provided by telephone, e. Software development and maintenance agreement basic this relatively straightforward agreement is designed to cover the development of software by a developer for a customer, the assignment of intellectual property rights in that software to the customer, and the provision of ongoing maintenance services in the form of updates and upgrades to the customer.
Updates and upgrades are treated separately in the service level agreement, allowing different legal terms to apply to each. Simple software, a subsidiary of meta enterprises, llc, 500 w summit hill dr. The acronym, eula, stands for enduser license agreement, and is also sometimes referred to as a software license agreement. It is intended to cover the provision of software updates and upgrades by a software. Regardless of level, the nicelabel sma ensures that you have. This shortform agreement covers the provision of support services and maintenance services in relation to software.
Quickly create your software maintenance agreement download word template. Software licence and maintenance agreement standard this is our standardform software licence and maintenance agreement template. Software licence and maintenance agreement standard. This shortform software maintenance agreement contains the core provisions from our. Sample pages of the template for a software maintenance plan. It can be in a software company wherein a party is responsible for taking care of the companys website and such. Website maintenance agreement free sample contract. Lastname service provider furthermore known as the parties. A software maintenance agreement builds a bridge between your business needs and a software professional. The aim is to make it easier to store the terms of the agreement between two firms or company where one is a maintenance company. An enduser license agreement is a contract that allows a user to purchase the rights to use a software application from its publisher. Software maintenance and technical support agreement sagent.
Please note that this document is currently awaiting an update for the gdpr. The implementation process contains software preparation and transition activities, such as the conception and creation of the maintenance plan. Software support and maintenance agreement 112017 commercial in confidence 5 software means the software that accompanies the eula, including computer software, accessible code, protected code and associated media, printed materials, online or electronic documentation, internet based services and embedded software. Core software maintenance clauses these template agreements are designed to cover the provision of software maintenance services to a client. If it is determined that the problem was not related to the supported software, the customer agrees to pay reasonable travel and lodging expenses in addition to sagents standard consulting rates. Sep 12, 2011 however the best article i found, dont use license agreements for software as a service written by david w. Includes free statement of work template a statement of work template sow is included as exhibit a to help you clearly define the scope of software support and maintenance services you will perform on an ongoing basis for your client. These are released from time to time at the discretion of x2o. Software maintenance agreement var template in word, apple pages. Terms and conditions for software maintenance and support.
Licensee may not assign the rights granted hereunder, or any of them, without the prior written consent of simple software. It differs from a software license agreement which gives the licensee the right to a copy of the licensed software. There are two levels of sma support designed for customers of any size, and in any geographic location. This template outlines the scope of the software maintenance services being offered. Sagent will provide the support services listed below for the software and the two. X2o defines the maintenance releases for a specified software version. Architect agreement template this architect agreement template can be used by a residential architect entering into a contract with a homeowner for redesign of an existing structure. In any case, it is not something to be worried about as you can easily modify the road maintenance agreement template to serve any other purpose with the help of the pdf editor.
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